# F.A.Q.s

**F**requently **A**sked **Q**uestions **how to use the library**

# How do I print from my personal computer?

Whitecliffe's IT department provides [instructions](https://libguides.whitecliffe.de/attachments/2) for printing from either MacOS or Windows computers.

# How do I print in the library?

#### via USB drive

- Insert USB drive into copier/printer on the right side of the screen
- On the copier/printer, press **Identifikationsnummer**
- Enter your five-digit printer code
- Select the **USB Drive** function from the home screen

[![IMG_6224.jpg](https://libguides.whitecliffe.de/uploads/images/gallery/2024-10/scaled-1680-/img-6224.jpg)](https://libguides.whitecliffe.de/uploads/images/gallery/2024-10/img-6224.jpg)

- Select the document you'd like to print

#### via computers in library

- Log into one of the four iMac terminals in the library using your **network credentials** (the same used to access WLAN)
- Open the document you'd like to print
- Select **Print** from the File menu or press **<kbd style="background-color:#f0f0f0;padding:2px 4px;">Command</kbd> + <kbd style="background-color:#f0f0f0;padding:2px 4px;">P</kbd>**
- Select *Library Printer*
- Change any default options needed
- On the copier, press **Identifikationsnummer**

**[![IMG-3397.jpg](https://libguides.whitecliffe.de/uploads/images/gallery/2023-10/scaled-1680-/img-3397.jpg)](https://libguides.whitecliffe.de/uploads/images/gallery/2023-10/img-3397.jpg)**

- Enter your five-digit copier code into the copier/printer

<p class="callout warning">The five-digit print code must belong to the same person that logged into the computer that sent the job to the copier/printer.</p>

- Select the **Print Queue** (**Druckfreigabe**) from the home screen

[![IMG_6224.jpg](https://libguides.whitecliffe.de/uploads/images/gallery/2024-10/scaled-1680-/img-6224.jpg)](https://libguides.whitecliffe.de/uploads/images/gallery/2024-10/img-6224.jpg)

- Select the print job you'd like to print
- Confirm by press **Print** (**Drucken**)

#### via your personal computer

[Whitecliffe's IT department provides instructions for printing from either Mac or Windows computers.](https://kb.berlin-international.net/en-gb/6-printer)

---

### Troubleshooting

If you are having issues, [please see this page for troubleshooting](https://libguides.whitecliffe.de/books/troubleshooting/page/printing).

# How do I add money to my Print Account?

Please see the Front Desk.

# What if I don't know my five-digit Printer Code?

Please see the Front Desk.

# How do I type the @ symbol?

<kbd style="background-color:#f0f0f0;padding:2px 4px;">Alt Gr</kbd> + <kbd style="background-color:#f0f0f0;padding:2px 4px;">L</kbd>

# How to submit your thesis to the Whitecliffe Insitutional Repository

#### **IMPORTANT: Submit Only After Successful Completion**

Submit your thesis to the institutional repository only after you have:

- Received official notification of a passing grade on your thesis defense/examination, **OR**
- Been formally notified by the Examinations Office that you will graduate

Do not submit your thesis prior to receiving confirmation of successful completion. Theses submitted before final approval may require resubmission and could delay the archiving process.

#### **Step 1 - Prepare Your Thesis File for Long-Term Archiving**

<p class="callout info">For optimal long-term preservation and accessibility, we **strongly recommend** submitting your thesis in **PDF/A** format rather than standard PDF. PDF/A is the ISO-standard archival format used by academic institutions worldwide to ensure documents remain readable and consistent for decades.</p>

**Creating PDF/A files:**

- **Adobe InDesign:** Choose File → Export → select "Adobe PDF (Print)" as format → in the Export Adobe PDF dialog, select "PDF/X-4:2008" or "PDF/A-1b:2005" from the Adobe PDF Preset dropdown (top of dialog) → click Export. Note: PDF/X-4 is also suitable for archival and widely used in professional publishing.<span class="inline-flex">​</span>
- **Adobe Illustrator:** Choose File → Save As → select "Adobe PDF" as format → in the Save Adobe PDF dialog, choose "PDF/A-1b:2005" from the Standard dropdown menu → click Save PDF.
- **Microsoft Word (Windows/Mac):** When saving, choose File → Save As → Browse → select "PDF" as file type → click "Options" → check "ISO 19005-1 compliant (PDF/A)".
- **LibreOffice/OpenOffice:** Use File → Export as PDF → select "Archive PDF/A-1a (ISO 19005-1)" option in the export dialog.<span class="inline-flex">​</span>
- **LaTeX users:** Include the `pdfx` package with `[a-2b]` option in your preamble (see <span class="inline-flex">[<span class="text-box-trim-both">this guide</span>](https://webpages.tuni.fi/latex/pdfa-guide.pdf)</span> for detailed LaTeX-specific instructions).<span class="inline-flex">​</span>
- **Online converters (privacy note):** For theses, avoid “free” ad-supported web converters; instead prefer installed desktop tools (e.g., Acrobat Pro or callas pdfaPilot) so the document never leaves your device.

---

#### **Step 2 - Visit [https://repository.berlin-international.de](https://repository.berlin-international.de)**

[![thesis-submission-tutorial-1.png](https://libguides.whitecliffe.de/uploads/images/gallery/2025-09/scaled-1680-/thesis-submission-tutorial-1.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2025-09/thesis-submission-tutorial-1.png)

#### **Step 3 - Log in using your Whitecliffe email and email password**

<p class="callout info">These credentials should be exactly the same as those you use to log into your Whitecliffe email account. **Do not try to register a new account.**</p>

[![thesis-submission-tutorial-2.png](https://libguides.whitecliffe.de/uploads/images/gallery/2025-09/scaled-1680-/thesis-submission-tutorial-2.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2025-09/thesis-submission-tutorial-2.png)

#### **Step 4 - Press the plus (+) button**

[![thesis-submission-tutorial-3.png](https://libguides.whitecliffe.de/uploads/images/gallery/2025-09/scaled-1680-/DeVthesis-submission-tutorial-3.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2025-09/DeVthesis-submission-tutorial-3.png)

#### **Step 5 - Press the New → Item**

[![thesis-submission-tutorial-4.png](https://libguides.whitecliffe.de/uploads/images/gallery/2025-09/scaled-1680-/thesis-submission-tutorial-4.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2025-09/thesis-submission-tutorial-4.png)

#### **Step 6 - Select either Graduate Theses (e.g. MA or MBA) or Undergraduate Theses (all BAs)**

[![thesis-submission-tutorial-5.png](https://libguides.whitecliffe.de/uploads/images/gallery/2025-09/scaled-1680-/thesis-submission-tutorial-5.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2025-09/thesis-submission-tutorial-5.png)

#### **Step 7 - Either drag your PDF/A file (or standard PDF) onto the screen or press Browse to locate the file on your device**

[![thesis-submission-tutorial-7.png](https://libguides.whitecliffe.de/uploads/images/gallery/2025-09/scaled-1680-/thesis-submission-tutorial-7.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2025-09/thesis-submission-tutorial-7.png)

#### **Step 8 - Fill in all applicable fields**

<table id="bkmrk-type%2A-do-not-modify-" style="border-collapse:collapse;width:100%;height:348.4px;"><colgroup><col style="width:50%;"></col><col style="width:50%;"></col></colgroup><tbody><tr style="height:29.8px;"><td style="height:29.8px;">Type\*</td><td style="height:29.8px;">Do not modify</td></tr><tr style="height:46.6px;"><td style="height:46.6px;">Author\*</td><td style="height:46.6px;">Enter your name in the format: **Family Name, Given Name(s)**</td></tr><tr style="height:63.4px;"><td style="height:63.4px;">Advisor</td><td style="height:63.4px;">Press the magnifying glass to search for your advisor. If not found, type the advisor's name in the format: **Family Name, Given Name(s)**</td></tr><tr style="height:29.8px;"><td style="height:29.8px;">Program\*</td><td style="height:29.8px;">Select your **program**</td></tr><tr style="height:29.8px;"><td style="height:29.8px;">Degree\*</td><td style="height:29.8px;">Select your **degree**</td></tr><tr style="height:29.8px;"><td style="height:29.8px;">Year\*</td><td style="height:29.8px;">Enter the **year** your thesis was submitted</td></tr><tr style="height:29.8px;"><td style="height:29.8px;">Title\*</td><td style="height:29.8px;">Enter the complete english **title** for your thesis</td></tr><tr style="height:29.8px;"><td style="height:29.8px;">Other titles</td><td style="height:29.8px;">Any additional titles, for instance translated titles included on your thesis title page, can be included here</td></tr><tr style="height:29.8px;"><td style="height:29.8px;">Subject Keywords</td><td style="height:29.8px;">Enter a maximum of **five descriptive keywords**</td></tr><tr style="height:29.8px;"><td style="height:29.8px;">Abstract\*</td><td style="height:29.8px;">Include the text of your **abstract** here. This should be the same abstract as included in your thesis.</td></tr></tbody></table>

\*Required fields

<p class="callout warning">If you experience that the previous fields have disappeared after inputting keywords or an abstract, try reloading the page and the missing info should reappear.</p>

#### **Step 9 - Click the box to agree to the license terms**

<p class="callout info">Note that these are the same terms as submitted with your physical thesis.</p>

[![thesis-submission-tutorial-9.png](https://libguides.whitecliffe.de/uploads/images/gallery/2025-09/scaled-1680-/thesis-submission-tutorial-9.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2025-09/thesis-submission-tutorial-9.png)

#### **Step 10 - Click + Deposit**

After submission, your thesis will be reviewed and made available after confirmation from the Examinations Office.

# Welcome to the Library

<iframe height="480" src="https://drive.google.com/file/d/1LhEre3Ku4MdeUVnxxFPDl-ZrwCNfkl4V/preview" width="854"></iframe>

# How to Access Research Databases Using OpenAthens

## Overview

As of July 2026, all remote databases have moved from proxy-based authentication (EZProxy) to **OpenAthens**. You will now see an OpenAthens or institutional sign-in screen instead. Off campus, every remote database link on the [Research Database Index](https://library.whitecliffe.de/cgi-bin/koha/opac-page.pl?page_id=24) now goes through this process; on campus, IP recognition still applies and no sign-in is required.

<p class="callout info">Depending on the database, you will see one of two sign-in patterns, both explained below: most links take you straight to a sign-in page; a smaller number of platforms, including Scopus, ScienceDirect, SciVal, and Web of Science, first ask you to search for or select your institution.</p>

## Databases that sign you in directly

For most remote databases, clicking the link takes you straight to a sign-in page asking for your UMIS credentials. Faculty and staff should use their network credentials instead. No extra steps are needed: enter your credentials and you will be returned to the database.

## Databases that ask you to select your institution

A few platforms use their own federated login screen rather than signing you in directly. These show an **Institutional Sign In** or similar option; you then need to search for or select **Bahçeşehir Üniversitesi (Bahçeşehir University)** and, where prompted, choose **OpenAthens Federation** and **BAU - STU LDAP (AD)** before entering your UMIS credentials. Two worked examples follow.

### Example: Scopus (or ScienceDirect, SciVal)

**Step 1**: The link to Scopus from the [Research Database Index](https://library.whitecliffe.de/cgi-bin/koha/opac-page.pl?page_id=24) should take you to the page below.

[![Screenshot 2026-03-09 at 10.36.00.png](https://libguides.whitecliffe.de/uploads/images/gallery/2026-07/embedded-image-0cubgsp9.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2026-03/screenshot-2026-03-09-at-10-36-00.png)

**Step 2:** From here, select **Bahçesehir Üniversitesi (Bahçeşehir University)**.

[![Screenshot 2026-03-09 at 10.36.08.png](https://libguides.whitecliffe.de/uploads/images/gallery/2026-07/embedded-image-ahjgz5tn.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2026-03/screenshot-2026-03-09-at-10-36-08.png)

**Step 3:** Next select **BAU - STU LDAP (AD)** from the first drop-down menu followed by your UMIS credentials.

<p class="callout warning">Faculty / staff should use their network credentials instead of UMIS credentials here.</p>

[![Screenshot 2026-03-09 at 10.36.19.png](https://libguides.whitecliffe.de/uploads/images/gallery/2026-07/embedded-image-p7wjeuva.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2026-03/screenshot-2026-03-09-at-10-36-19.png)

**Step 4**

[![Screenshot 2026-03-09 at 10.36.55.png](https://libguides.whitecliffe.de/uploads/images/gallery/2026-07/embedded-image-u7pgs42i.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2026-03/screenshot-2026-03-09-at-10-36-55.png)

<p class="callout warning">If you see the error screen below, simply click on the Scopus Preview logo in the top left corner of the screen and you will be redirected to the screen above.</p>

[![Screenshot 2026-03-09 at 10.36.46.png](https://libguides.whitecliffe.de/uploads/images/gallery/2026-07/embedded-image-urx5mj1i.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2026-03/screenshot-2026-03-09-at-10-36-46.png)

### Example: Web of Science

**Step 1:** The link to Web of Science from the [Research Database Index](https://library.whitecliffe.de/cgi-bin/koha/opac-page.pl?page_id=24) should take you to the page below.

[![Screenshot 2026-03-09 at 11.00.47.png](https://libguides.whitecliffe.de/uploads/images/gallery/2026-07/embedded-image-xeulaxgx.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2026-03/screenshot-2026-03-09-at-11-00-47.png)

**Step 2:** Under *Institutional Sign In*, select **OpenAthens Federation**.

[![Screenshot 2026-03-09 at 11.01.12.png](https://libguides.whitecliffe.de/uploads/images/gallery/2026-07/embedded-image-wls4cxhq.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2026-03/screenshot-2026-03-09-at-11-01-12.png)

**Step 3**

[![Screenshot 2026-03-09 at 11.01.19.png](https://libguides.whitecliffe.de/uploads/images/gallery/2026-07/embedded-image-p0ieqdxp.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2026-03/screenshot-2026-03-09-at-11-01-19.png)

**Step 4:** From here, select **Bahçesehir Üniversitesi**.

[![Screenshot 2026-03-09 at 11.01.30.png](https://libguides.whitecliffe.de/uploads/images/gallery/2026-07/embedded-image-d2nad5vh.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2026-03/screenshot-2026-03-09-at-11-01-30.png)

**Step 5**: Next select **BAU - STU LDAP (AD)** from the first drop-down menu followed by your UMIS credentials.

<p class="callout warning">Faculty / staff should use their network credentials instead of UMIS credentials here.</p>

[![Screenshot 2026-03-09 at 11.01.42.png](https://libguides.whitecliffe.de/uploads/images/gallery/2026-07/embedded-image-o5nph6ix.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2026-03/screenshot-2026-03-09-at-11-01-42.png)

**Step 6**

[![Screenshot 2026-03-09 at 11.02.01.png](https://libguides.whitecliffe.de/uploads/images/gallery/2026-07/embedded-image-ilwakujh.png)](https://libguides.whitecliffe.de/uploads/images/gallery/2026-03/screenshot-2026-03-09-at-11-02-01.png)

# Is interlibrary loan available for students?

No, the library is not able to loan materials from other libraries for students. Students have the ability to register with other libraries to have access loaning materials.

# Can students organize an individual meeting with the librarian to help with their research?

Yes, individual research meetings are available upon request.

# In what cases can I request a refund for a fine?

Refunds can be requested in the case of any inconsistences, including the library being closed due to illness, preventing the returning of books by their due date.